FAQ

Is Vookum an authorized dealer?

No. Vookum is an independent luxury-watch retailer and reseller. Vookum is not affiliated with, sponsored by, endorsed by, or an authorized dealer of the brands shown on this website.

Are the watches genuine?

Vookum represents every watch it sells as genuine and reviews each watch before dispatch under the Authenticity Policy. This is an independent retailer process, not manufacturer authentication unless the individual listing expressly says otherwise.

Are the watches new or used?

Both. Every product page identifies the watch as new or used. The specific description and photographs explain the item’s condition.

What accessories are included?

Only the box, papers, warranty card, links, straps, tools, records, and other accessories listed in the product description are included.

How much does shipping cost?

Nothing. Shipping is free on every order, to every destination Vookum serves. No shipping charge is added at checkout.

Is every listed watch available?

Products displayed as available can be ordered online. After acceptance and required checks, orders are prepared for dispatch within two to three business days.

How long does delivery take?

Vookum’s handling period is two to three business days. The destination-specific carrier transit estimate is shown during checkout.

Are taxes and duties included?

The destination-specific product amount, currency, tax treatment, and any included import treatment are shown before payment. Vookum will not request an undisclosed product-price surcharge after checkout.

What warranty applies?

Manufacturer warranty coverage applies only when the product page expressly says it is included. Manufacturer coverage is separate from mandatory rights against Vookum as seller. See Warranty and Service.

Can I return a watch?

Yes where the watch is damaged, incorrect, not genuine, or materially not as described, and wherever mandatory law provides a return, cancellation, or withdrawal right. Eligible EU, EEA, and UK consumers generally receive a 14-day distance-selling cancellation or withdrawal period. Other change-of-mind returns are available only when stated on the product page or required by law. See the Returns and Refunds Policy.

Can I upgrade or trade in a watch?

Vookum may evaluate a watch for an upgrade or trade-in. This is a separate transaction subject to authenticity, condition, ownership, physical inspection, market demand, and written acceptance. It does not replace a statutory return or warranty remedy.

How do I contact Vookum?

Email info@vookum.store or call +1 539 203 8750.

United States: Vookum, 1812 Utica Square, Tulsa, OK 74114, United States
Europe: Vookum, Weseler Str. 17, 47169 Duisburg-Hamborn, Germany

Last updated: August 21, 2026