Returns and Refunds Policy

This policy explains cancellation, withdrawal, return, and refund rights for orders placed directly through Vookum. Mandatory consumer rights always take priority over any narrower commercial term.

European Union and EEA consumers

Where EU or applicable EEA distance-selling law applies, an eligible consumer may withdraw from an online purchase without giving a reason within 14 days after the consumer, or a person designated by the consumer other than the carrier, receives the watch.

To exercise this right, email info@vookum.store before the 14-day period expires with an unambiguous statement that you are withdrawing from the contract. You may use the model withdrawal form in the International Consumer Rights page, but its use is not mandatory.

After giving notice, send the watch back within 14 days using the secure return instructions supplied by Vookum. Unless Vookum agrees otherwise or the item is defective, incorrect, or materially not as described, the customer bears the direct cost of tracked and appropriately insured return shipping.

Vookum will reimburse eligible payments, including the least expensive standard outbound delivery offered for the order, no later than 14 days after receiving the withdrawal notice. Because outbound shipping is free, that reimbursement is the product price. Vookum may withhold reimbursement until the goods are received or the customer supplies evidence that they were sent back, whichever occurs first. Refunds are issued to the original payment method unless expressly agreed otherwise. No restocking fee applies to a statutory withdrawal, although a lawful deduction may be made for diminished value caused by handling beyond what is necessary to establish the watch’s nature, characteristics, and functioning.

United Kingdom consumers

Where UK distance-selling law applies, an eligible consumer may cancel within 14 days after receiving the watch, return it within the following 14 days, and receive the reimbursement required by law. Notice may be sent to info@vookum.store. The secure-return, direct-cost, diminished-value, and reimbursement provisions above apply to the extent permitted by UK law.

United States and other markets

Unless a product page expressly provides a broader return right or applicable law requires one, Vookum does not offer a general change-of-mind return outside the EU, EEA, and UK statutory regimes described above.

Damaged, incorrect, counterfeit, or materially misdescribed items

A return may be requested when a watch arrives damaged, is the wrong item, is not genuine, or is materially different from the accepted description. Notify Vookum promptly and, where practical, within 48 hours after discovering visible transit damage so that carrier evidence can be preserved. The 48-hour request does not remove a non-waivable legal right.

How to request and complete a return

1. Email info@vookum.store with the order number and the reason for the return or withdrawal.
2. Include photographs or other supporting information when the item is damaged, incorrect, or materially misdescribed.
3. Wait for written secure-packing, delivery, insurance, and destination instructions. These security steps do not reduce or delay a statutory right.
4. Return the watch together with every box, document, warranty card, link, strap, tool, gift, and accessory listed as included.

Return address

Returns are accepted only after a return authorisation has been issued, and only at the address confirmed in that authorisation. Unless your authorisation states otherwise, returns are sent to:

Vookum — Returns
1812 Utica Square
Tulsa, OK 74114
United States

Customers returning from Europe may be directed instead to: Vookum — Returns, Weseler Str. 17, 47169 Duisburg-Hamborn, Germany. Always use the address stated in your written return authorisation.

Return shipping and inspection

For an eligible statutory change-of-mind return, the customer pays the direct cost of tracked and appropriately insured return shipping when that responsibility was disclosed before purchase. For a verified damaged, incorrect, counterfeit, or materially misdescribed item, Vookum will arrange or reimburse reasonable required return shipping as required by law.

Returned items are checked against the order, reference and serial records, security records, condition, and included accessories. A deduction will not be made merely because a customer exercised a legal right; any permitted deduction will be explained and itemized.

Upgrades and trade-ins

An upgrade or trade-in is a separate transaction and never replaces a statutory withdrawal, refund, conformity, or authenticity remedy. Voluntary trade-in value depends on inspection, authenticity, condition, ownership, market demand, and separate written acceptance.

Contact

Email: info@vookum.store
Telephone: +1 539 203 8750

Last updated: August 21, 2026