Order Cancellation and Modification Policy

Requesting cancellation before dispatch

Email info@vookum.store immediately with the order number. Vookum will attempt to cancel an order that has not entered secure preparation or been transferred to the carrier. This operational process does not limit a statutory cancellation or withdrawal right.

After dispatch

Vookum might be unable to intercept an order after dispatch. Where EU, EEA, UK, or other mandatory distance-selling law provides a cancellation or withdrawal right, that right remains available and is explained in the Returns and Refunds Policy. Customers should contact Vookum for secure return instructions rather than refusing delivery, unless applicable law or Vookum’s written instructions provide otherwise.

Address, recipient, and sizing changes

For security, Vookum may require cancellation and a new order rather than changing the delivery address, recipient, destination country, or payment details. Bracelet-sizing or preparation requests must be confirmed before dispatch. A requested sizing service does not remove a statutory right unless a specific lawful exception applies and was disclosed and agreed before purchase.

Cancellation by Vookum

Vookum may cancel before dispatch for failed payment, a material pricing or description error, verification failure, suspected fraud, legal or carrier restrictions, or a genuine inability to fulfill. The customer will be notified and any collected payment will be released or refunded.

Refund timing

When Vookum cancels an order, the release or refund is initiated promptly and no later than 10 business days after cancellation. Where mandatory law requires a shorter or different deadline, that mandatory deadline applies. A bank or payment provider may require additional time to post the credit.

Last updated: August 21, 2026