Terms of Service

These Terms govern direct purchases from Vookum. By placing an order, the customer agrees to these Terms together with the product page and the policies linked from it.

Seller identity and contact

Trading name: Vookum
Email: info@vookum.store
Telephone: +1 539 203 8750

United States business address
Vookum
1812 Utica Square
Tulsa, OK 74114
United States

European business address
Vookum
Weseler Str. 17
47169 Duisburg-Hamborn
Germany

Independent retailer

Vookum is an independent luxury-watch retailer and reseller. Vookum is not affiliated with, sponsored by, endorsed by, or an authorized dealer of any brand shown on the website. Brand names and trademarks identify the products offered for resale.

Products and condition

Watches are offered in new or used condition as stated on the product page. The product description identifies the accessories included with the exact watch. Photographs, specifications, condition information, reference information, and written answers supplied before purchase form part of the product description.

Price, currency, taxes, and duties

The price displayed for the selected product and currency is the direct website selling price. Shipping is free on every order, so no shipping charge is added at checkout. The tax and duty treatment for the selected delivery destination is shown at checkout before payment. Taxes or duties collected by Vookum appear in the order total.

Availability, handling, and delivery

Products displayed as available can be ordered online. An automated receipt confirms submission, not final acceptance. Vookum may decline an order before dispatch for failed payment, material pricing or description error, fraud or compliance concerns, delivery restrictions, or a genuine inability to fulfill. Any collected payment for a declined order will be released or refunded.

Accepted orders are prepared for dispatch within two to three business days after payment and required checks are complete. Delivery typically takes five to ten business days from dispatch, depending on destination and carrier conditions. Destination-specific delivery estimates are shown at checkout.

Payment and verification

Only payment methods displayed at secure checkout are accepted. Vookum may conduct proportionate billing, identity, address, fraud, sanctions, and delivery verification. Complete payment-card credentials should never be sent by email or chat.

Warranty

Manufacturer or brand warranty coverage applies only when the product page expressly states that valid coverage is included. Vookum acts as the retailer and customer contact for reasonable warranty coordination but does not represent that it is the manufacturer or an authorized warranty agent. Mandatory seller obligations remain unaffected.

Returns and upgrades

Eligible return requests may be made within 30 days after delivery. Vookum initiates eligible refunds within 15 days after receiving the returned watch and completing required inspection, or within any shorter period required by law. Return eligibility, customer-paid return-shipping responsibility, and upgrades are governed by the Returns and Refunds Policy.

Errors and customer responsibilities

Customers must provide accurate billing, delivery, and contact information and review the selected product before payment. Vookum will not silently substitute another reference, configuration, condition, or included set.

Consumer rights

Nothing in these Terms excludes liability or a consumer right that cannot lawfully be excluded. Mandatory law in the customer’s country or delivery destination prevails where applicable.

Last updated: August 23, 2026